Shipping Policy

What is your delivery fee?

We charge a non-refundable delivery fee of AUD20 for orders under AUD150 and offer free shipping on orders over AUD150.

How will you send my order?

All orders are sent by Australia Post. Australia Post will deliver during regular business hours, Monday to Friday, excluding public holidays.

Will I need to sign for my parcel?

To provide peace of mind we use a signature required upon delivery service. This means that someone must be at the delivery address to accept the parcel.

Do you ship to PO Box addresses?

We’re unable to deliver directly to a PO Box.

When will I receive my order?

We process and deliver orders Monday-Friday (excluding holidays).

Orders received after 9:00 am are not processed until the next business day.

Handling time is typically 1–2 business day for all shipments, unless the item is on pre order.

Orders usually arrive in 3–8 business days depending on location.

Rural addresses can add 1-3 days to the delivery time.

Updates, package details and tracking links will be sent to you via email. If for any reason we feel that your order may end up delayed you will be contacted via email during the delivery period to keep you updated.

Customs fees & Import duties

Your package may be subject to the customs fees and import duties. Solaveda is responsible for all duties and taxes incurred.